Edina Tire & Auto in Edina, Minnesota.



 

  (952) 926-5110

 

 


 

Testimonials

  
     
 

I have been a customer at both Edina Tire & Auto, the Edina Car Wash and Grandview Tire & Auto for several years.

Once again this past Saturday, I had a "surprise and delight" experience at Edina Tire & Auto, and coincidentally, a great Service Recovery earlier in the day at Grandview.

Early in the afternoon at Grandview, there was an atypical backup for oil and lube, and I got "forgotten" in the queue. When I asked why the bays were empty and my car wasn't in, the team in the lube area could not have been more apologetic, added a little coupon to the bill, and the service desk person (sorry, wish I had names) was equally courteous. Basic stuff, but well executed and the kind of thing that keeps people loyal and coming back (and I have retold this story twice already).

Part II: My daughter was about to leave for college on Sunday and I discovered a mechanical problem on the car she was about to take to school, after I left Grandview.

At about 345PM Don at Edina Tire & Auto took my call, told me to bring it right over and both he and Kenny, one of the techs at the shop, fussed over my old van like it was their very own.
Due to the late hour, we couldn't get the replacement part needed, but Don located the part at a local jobber, and Kenny did as much as he could to make the replacement as easy for me to complete on Sunday morning, after I picked up the part and before my daughter left for school.
Happily on the road with the heater and defrost working, my daughter returned to school on time the next day.

The consistent high level of customer service, attention to detail and focus on happy customers is why I keep coming back. Clearly, you hire good folks and then the organization reinforces what is important. I used to teach classes on Customer Service skills earlier in my career, and so I am a bit of a tough grader as a customer.
I somehow never seem to get to the Car Wash on Customer Appreciation Day, but I don't need to, as the people at all three locations walk the talk on customer appreciation the other 364 days of the year.

-Jim Peters


The guys were great! I needed repairs ASAP. They did it quickly and on my schedule.
- K. Laughlin


Service guy stayed late to fix something that had happened unexpectedly. Careful & thorough.
- U. Weigold


Just a quick note of thanks for taking care of my front disc brakes on extended warranty. Dave in your shop was very attentive, and even got motorcraft pads for us as a special accommodation. Efforts to keep us happy are the reason we keep coming back to your shop.


Feel confident knowing they are AAA Approved. They were very friendly, good service, called when done. Free car wash is a nice benefit.
- L. Moon


Don was very professional and polite. He called back several time to give an update and let me know what was happening.
- J. Welge